All case studies
Law Firms · 9 months
A single client front door replaced 26 intake channels
Am Law 50 firm
- 26 → 1
- Intake channels
- 31%
- Faster matter open
- 94%
- Partner adoption
Engagement
- Law Firms
- 9 months
The situation
New matter requests arrived by email, phone, portal and referral with no consistent conflict, pricing or staffing checkpoint.
What we did
- 01Mapped intake across 26 channels and eleven practice groups.
- 02Designed one structured front door with conflicts and pricing gates.
- 03Integrated intake with finance, conflicts and document management.
- 04Ran partner-level enablement with practice group champions.
Outcome
- Matter open time reduced 31%.
- Pricing review applied to 100% of new matters above threshold.
- 94% partner adoption within two quarters.
Comparable engagement
Discuss a programme of this shape.
An initial conversation establishes whether your situation resembles this one closely enough for the approach to transfer.